Customer Service Grows By One - SkypePublished July 1, 2012
Online casino expands its customer service options by looking outside of square.
Royal Vegas Australia has announced some good news for all its Aussie online casino customers, announcing a fourth avenue for contacting customer support staff – the internet voice chat service Skype.
Royal Vegas and Skype
Royal Vegas Australia and fellow Fortune Lounge online casinos such as Platinum Play, Vegas Palms and 7Sultans, introduced Skype customer service to the industry on June 11. Within 24 hours of being the first online casino to enable Skype customer service, staff were already reporting their first calls.
Initially Skype will only be available for voice calls and only in English. However, a chat function will be introduced later as part of a new project plan, and those who require service in other languages will be transferred to a relevant staff member. There are plans to introduce German, French and other Skype languages in the future.
Online casino customer service
Online casinos traditionally offer three methods of contact - phone email and live chat – 24 hours, seven days a week, in a variety of languages. However, it is believed that this is the first time that Skype has been added as an option, and it just shows that gaming operators have to think outside the box.
As the Royal Vegas customer support head said when announcing the move, support staff are constantly dealing with players who are already sitting at their computers or can connect to Skype from their mobile devices, so why not allow them to use online and mobile casinos and contact staff via Skype as well?